Terms & Conditions

Medilord Terms & Conditions

Welcome to www.medilord.com , it is owned by Medilord Online Services Private Limited .This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology.

Your use of the Medilord and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Medilord including the applicable policies which are incorporated herein by way of reference. By mere use of the Medilord, You shall be contracting with Medilord Online Services Private Limited and these terms and conditions including the policies constitute Your binding obligations, with Medilord.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Medilord by providing Registration Data while registering on the Medilord as Registered User. The term "Medilord","We","Us","Our" shall mean Medilord Online Services Private Limited and its affiliates.

When You use any of the services provided by Us through the Medilord, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Medilord following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Medilord. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Medilord Policies including but not limited to Privacy Policy as amended from time to time.

1. User Account, Password, and Security:

If You use the Medilord, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Medilord.

You agree to

(a) Immediately notify Medilord of any unauthorized use / breach of your password or account and

(b) Ensure that you exit from your account at the end of each session.

2. Services Offered:   

Medilord provides a number of Internet-based services through the Medilord. One such Service enables Users to purchase products. The Products can be purchased through the Medilord through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy,  return policy, etc. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

Medilord does not warrant that Product description or other content of Medilord is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. Platform for Transaction and Communication:

The Medilord is a platform that Users utilize to meet and interact with one another for their transactions. Medilord is not and cannot be a party to or control in any manner any transaction between the Medilord's Users. Henceforward:

(a). All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Medilord does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.

(b). Medilord does not make any representation or Warranty as to specifics (such as quality, value, availability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Medilord.

(c). Medilord is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Medilord cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Medilord.

(d). At no time shall Medilord hold any right, title or interest over the products nor shall Medilord have any obligations or liabilities in respect of  such contract entered into between Buyers and Sellers.

(e). The Medilord is only a platform that can be utilised by Users to reach a larger base to buy and sell products or services. Medilord is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall Medilord hold any right, title or interest over the products nor shall Medilord have any obligations or liabilities in respect of such contract. Medilord is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

(f).  Pricing on any product(s) as is reflected on the Medilord may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller or Medilord may cancel such your order(s).

(g). You release and indemnify Medilord and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Medilord and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Medilord cannot take responsibility or control the information provided by other Users which is made available on the Medilord.

(h). Products sold on Medilord website, mobile application and offline should be taken under or by the guidance of qualified medical practitioner.

4. User Conduct and Rules on the Medilord:

You agree, undertake and confirm that Your use of Medilord shall be strictly governed by the following binding principles:

(a)  You shall not host, display, upload, modify, publish, transmit, update or share any information which:

Belongs to another person and to which You do not have any right to;

Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

Is misleading in any way;

Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";

Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

Infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorised disclosure of a person's name, email address, physical address or phone number) or rights of publicity;

Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

Contains video, photographs, or images of another person (with a minor or an adult).

Tries to gain unauthorised access or exceeds the scope of authorised access to the Medilord or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Medilord or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

Interferes with another USER's use and enjoyment of the Medilord or any other individual's User and enjoyment of similar services;

Infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

Violates any law for the time being in force;

Threatens the unity, integrity, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;

Shall not be false, inaccurate or misleading;

Shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;

(b). We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of medical, including ‘viewing user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user generated content to any specific dedicated page on the Medilord, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by the Medilord. You agree and undertake that when accessing, viewing and/or posting any user generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Medilord.

c. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Medilord or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Medilord or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Medilord. We reserve Our right to bar any such activity.

d. You shall not attempt to gain unauthorised access to any portion or feature of the Medilord, or any other systems or networks connected to the Medilord or to any server, computer, network, or to any of the services offered on or through the Medilord, by hacking, password "mining" or any other illegitimate means.

e. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity 

f. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

g. From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasise the attributes of such products or services so as to mislead other Users in any manner.

h. You shall not engage in advertising to, or solicitation of, other Users of the Medilord to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Medilord or related to us.

i. The content posted does not necessarily reflect Medilord views. In no event shall Medilord assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from use of Content and/or appearance of content on the Medilord. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, or otherwise unlawful information.

j.  Medilord hereby disclaims any guarantees of exactness as to the finish, appearance, size, colour ,etc., of the final Product as ordered by the User. Medilord Shipping & Return Policy offers You the option to return or exchange items purchased on Medilord within thirty (15) days of the receipt. In case of return of the purchased item, please refer to the " Shipping & Return Policy " on our Medilord.

5. Contents Posted on Medilord:

    All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "content"), is a third party user generated content and Medilord has no control over such third party user generated content as Medilord is merely an intermediary for the purposes of this Terms of Use. Such content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the content You provide.

You may use information on the products and services purposely made available on the Medilord for downloading, provided that You

(1) Do not remove any proprietary notice language in all copies of such documents,

(2) Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,

(3) Make no modifications to any such information, and

(4) Do not make any additional representations or warranties relating to such documents.

6. Privacy:

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected as defined under the Information Technology Act, 2000 and Rules there under. We may share personal information with our other corporate entities and affiliates.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. We have developed this Privacy Policy to protect Your personal/financial information and keep it confidential. By visiting Our Medilord, you are accepting and consenting to the practices described in this Privacy Policies. The following Privacy Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our Medilord.

a. Correspondence Information. Following are the various Correspondence Information which You provide when You access/register for Our Service includes:

Children under the age of 18: Use of the Medilord is available only to persons who can form legally binding contracts under Indian Contract Act,1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvents etc. are not eligible to use the Medilord. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Medilord and shall not transact on or use the Medilord. As a minor if you wish to use or transact on Medilord, such use or transaction may be made by your legal guardian or parents on the Medilord.

Personal Information: name, gender, age, images, contact/ postal address, telephone, email id, nationality and content.

Financial Information: credit/ debit card details including card number and expiry date in encrypted form, details for net banking services and Wallet services

User IDs: Your usernames, passwords, email addresses, contacts, account including third-party accounts and other security-related information used by you in relation to our Services.

Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

Shared Information: What types of information are not allowed on Medilord Mobile App?

Nudity or other sexually suggestive content

Hate speech, credible threats or direct attacks on an individual or group

Content that contains self-harm or excessive violence

Fake or impostor profiles


b. Technical and functional management of the Mobile App. When you use our Medilord, we also process technical data such as your IP-address, Device ID, Device Contacts, Device Accounts including third-party accounts or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Medilord, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the Medilord.

c. Operational Use. We may use your information for suggesting products and promotional offers and schemes. You may update your profiling information at any time on the Medilord. You acknowledge and agree such update is for Your interests and for improving service efficiency of the Medilord.

Note: You acknowledge that, we will only disclose your information in an aggregated form which is not capable of being used or interpreted in such a manner as to identify you. d. Applicable law and procedure. We collect and store your Correspondence Information to: (a) comply with our obligations under law; and (b) monitor your use of our Services in order to ensure your compliance with our Terms of Service.

Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of  information by you to our Medilord is at your own risk. We recommend that you do not disclose your password to anyone.

e. Cookie Policy. A cookie is a small text file that we place on your mobile device to enable various features of Medilord. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie.

f. Third Party. At times We may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, Your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and We shall not be liable for the use or misuse of Your information by such third parties.

    We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.

7. Disclaimer of Warranties and Liability:

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Medilord are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Medilord does not warrant that: Medilord will be constantly available, or available at all; or The information on Medilord is complete, true, accurate or non-misleading.

All the Products sold on Medilord are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Medilord. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

8. Selling:

As a registered seller, you are allowed to list item(s) for sale on the Medilord in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our Medilord. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Medilord. All listed items must be kept in stock for successful fulfillment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Medilord. Medilord reserves the right to delete such multiple listings of the same product listed by you in various categories.

9. Indemnity:

You shall indemnify and hold harmless Medilord, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

10. Trademark, Copyright and Restriction:

Medilord is controlled and operated by Medilord and products are sold by respective Sellers. Products on Medilord is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Medilord or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.

11. Limitation of Liability:

In no event shall Medilord be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(a)The use or the inability to use the Services or Products;

(b) Unauthorized access to or alteration of the user's transmissions or data;

(c) Breach of condition, representations or warranties by the manufacturer of the Products

(d) Any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Medilord or Service. Medilord shall not be held responsible for non-availability of the Medilord during periodic maintenance operations or any unplanned suspension of access to the Medilord. The User understands and agrees that any material and/or data downloaded at Medilord is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Medilord’s liability shall be limited to an amount equal to the Products purchased value bought by You. Medilord shall not be liable for any dispute or disagreement between Users

12. Termination:

a. Medilord may suspend or terminate your use of the Medilord or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Medilord chooses to terminate them.

b. If You or Medilord terminates your use of the Medilord or any Service, Medilord may delete any content or other materials relating to your use of the Service and Medilord will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Medilord for purposes of tax or regulatory compliance.

c. You shall be liable to pay for any Service or Product that you have already ordered till the time of Termination by either party whatsoever.

d. If Medilord unilaterally terminates Your account without any reason than any applicable cash back or wallet amount (if any) shall be refunded to You..

13. Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on the Medilord is presented solely for the purpose of sale in India. Medilord make no representation that products in the Medilord are appropriate or available for use in other locations/Countries other than India. Those who choose to access Medilord from other locations/Countries other than India do so on their own initiative and Medilord is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

14. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at New Delhi. The place of jurisdiction shall be exclusively in New Delhi.

For query please contact [email protected]

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